Refund policy
30-Day Free Return & Refund Policy
At Furavia, we want you to feel comfortable with every purchase. If your order is not right for you, eligible products may be returned within 30 days of delivery at no return shipping cost to you.
Return Eligibility
To qualify for a return, your request must be submitted within 30 days of the date your order was delivered.
Unless the item arrived damaged, defective or incorrect, returned products should be in substantially the same condition in which they were received and include any original accessories or components supplied with the product.
For hygiene and safety reasons, certain items may not be eligible for return once used where applicable by law. Any applicable exceptions will be communicated before a return is approved.
How to Request a Return
To begin a return, contact:
Please include:
- Your order number
- The email address associated with your order
- The item you wish to return
- A brief reason for the return
- Photos if the item arrived damaged, defective or incorrect
Please do not send merchandise to our business address without first receiving return instructions from our support team. The appropriate return destination may differ depending on the product and fulfillment location.
Free Returns
For approved eligible returns under this policy, Furavia covers the applicable return shipping cost. Our team will provide the appropriate return instructions after reviewing your request.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method used for the purchase. Processing times after a refund is issued may vary depending on your bank, card issuer or payment provider.
Damaged, Defective or Incorrect Items
Please inspect your order after delivery. If you receive an item that is damaged, defective or different from what you ordered, contact us as soon as possible at support@furavia.xyz.
We will review the issue and provide an appropriate resolution, which may include a replacement or refund.
Cancellations
If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has already shipped.
This policy does not limit any mandatory consumer rights available to you under applicable law.